Please submit a return or exchange request through our Q&A page within three days of receipt and contact the parcel service to schedule a pick up.
For change of mind returns, the customer will be responsible for all costs incurred in the return.
Return shipping cost must be enclosed with the returned item(s) or transferred to our bank account. (USA and Europe: 10,000 KRW / China 6,000 KRW)
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping Method : Parcel Service
Shipping Fee: EMS by National Post Office
Shipping Period : 3 - 10 days
Shipping Guide : Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
7살이 된 쭈쭈는 몸에 딱 붙는 레깅스는 안입히게 되어 레깅스처럼 편하게 입힐수 있는 "레깅 팬츠"핏을 개발해 보았어요♥
레깅스 핏보다는 여유 있어 팬츠로 착용이 가능한 팬츠예요.
신축성이 좋은 골지 원단으로 너무 두껍지 않아 실내에서도 편하게 입히실수 있답니다.
소재 안쪽엔 있는듯 없는듯 차가운 느낌만 없애줄 정도의 약한 기모가 있어요. 바지 뒤에는 팬츠처럼 포켓 장식, 컬러마다 다른 나염 포인트와 테이프 장식이 있어 팬츠 컬러마다 다른느낌으로 요일별로 입히시는 재미가 있으실 꺼예요:)
요즘같이 실내에 있는 시간이 많은 요즘 실내에서도 편하게 입히실수 있는 핏과 신축성이니 여러모로 활용도가 높은 아이템이예요^^
