Please submit a return or exchange request through our Q&A page within three days of receipt and contact the parcel service to schedule a pick up.
For change of mind returns, the customer will be responsible for all costs incurred in the return.
Return shipping cost must be enclosed with the returned item(s) or transferred to our bank account. (USA and Europe: 10,000 KRW / China 6,000 KRW)
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping Method : Parcel Service
Shipping Fee: EMS by National Post Office
Shipping Period : 3 - 10 days
Shipping Guide : Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
우리아이들의 엉덩이 까지 생각 하는 쥬쥬봉! 사실 쭈쭈는 아기때부터 만성 변비로 고생을 하고 있답니다. 애기때부터 잦은 변비로 고생하는 아이들이 많다고 해요.많은 노력을 해보았지만 꾸준한 관리가 필요하더라구요. 유아 치질은 어른처럼 수술도 할수 없어 변비 예방과 좌욕등이 최선의 방법이라도 해요.어떻게든 쭈쭈의 고통을 덜어주고 만성 질환으로 가지 않게 예방해 주기위해 알아보다 생각해낸 아이디어예요.
어른들은 치질 방석이 있잖아요~그런데 아이들을 위한 치질 방석은 없더라구요. 그래서 엄마인 제가 쭈쭈를 위해 특별히 제작해 주었는데 생각보다 대만족!! 일반 방석과는 다르게 안쪽에 솜이 없어 어른들 치질 방석과 같이 활용하실 수 있답니다. 아이들 소중한 곳이 직접 의자에 닿지 않아 보호해 줄 수도 있구요, 치질 예방 차원에도 좋을것 같아요. 꼭 치질 예방 뿐만 아니라 일반 방석으로 사용하기에 아이들이 좋아하는 디자인과 아이들의 엉덩이에 맞는 사이즈로 제작되어 더욱 좋아하더라구요:)
그래서 쥬쥬봉에서 많은 연구와 경험을 통해 제작 하게 되었네요~고정 버클이 있어 의자에도 고정이 가능 하고 가볍고 작아서 차량이나 이동시 휴대하기도 좋아요. 뒷면은 미끄럼 방지 기능원단을 사용하였어요.일반 방석으로 사용 해도 좋고 사이즈가 적당해서 유아기때부터 쭉 사용 하기 좋은 아이템 입니다.
