See All Categories

Learn More


 




 
관련상품과 함께 구매하기 관련상품과 함께 장바구니 담기
[ SHOPPING GUIDE ]


1. Requirements:

Please submit a return or exchange request through our Q&A page within three days of receipt and contact the parcel service to schedule a pick up. 
For change of mind returns, the customer will be responsible for all costs incurred in the return. 
Return shipping cost must be enclosed with the returned item(s) or transferred to our bank account. (USA and Europe: 10,000 KRW / China 6,000 KRW)

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
  • We accept the following forms of payment:
    - Credit Card
      - Visa
      - MasterCard
      - American Express
      - Discover
    - PayPal


  • Shipping Method : Parcel Service
  • Shipping Fee: EMS by National Post Office
  • Shipping Period : 3 - 10 days
  • Shipping Guide : Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.












  • [ QUESTIONS ]

    There are no posts to show

    ASK A QUESTION GO TO 'QnA' PAGE

    Hound-tooth Pom Pom Beret
    하운드 투스체크의 고급스럽고 단정한 느낌을 폼폼 장식으로 캐주얼 하게 표현한 하운드 폼폼 햇 이랍니다. 폼폼이는 탈부착이 가능하여 초 가을에는 폼폼이를 떼고 착용하시다가 찬바람이 불때 폼폼이를 달아주세요. 니트 소재로 만들어 진 햇 이라서 겨울까지 착용이 가능하답니다.

    Fabric: ACRYLIC 100% / 배색 COTTON 100%

    찬물 단독세탁, 울코스 세탁, 건조기 사용금지

    $23.48 (元160.56)
    수량증가수량감소
    상품 옵션
    옵션 선택









    WORLD SHIPPING

    PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

    GO
    close